Liberty Insurance

Liberty Insurance Singapore

Comprehensive Insurer Review & Analysis

Established in 1960s, Liberty Insurance has over 60 years of experience serving Singapore's insurance needs with comprehensive coverage and reliable claims service.

Quick Stats

A-
Financial Rating
95%
Claims Ratio
500+
Panel Providers
60+
Years Experience

Company Overview

About Liberty Insurance Singapore

Liberty Insurance Singapore has been a trusted insurance provider for over six decades, establishing itself as one of the leading general insurance companies in the market. Originally part of the Liberty Mutual Group, the company has built a strong reputation for reliable coverage, competitive pricing, and excellent customer service.

The company specializes in personal lines insurance including domestic helper insurance, home insurance, travel insurance, and motor insurance. With deep local market knowledge and international expertise, Liberty Insurance combines global best practices with local understanding to serve Singapore's diverse insurance needs.

Liberty Insurance is licensed by the Monetary Authority of Singapore (MAS) and maintains strong financial stability with consistent profitability and capital adequacy ratios well above regulatory requirements.

Key Strengths

  • Excellent financial stability (A- rating)
  • Extensive direct billing network
  • Multilingual customer service
  • Fast claims processing
  • Competitive pricing
  • 60+ years local experience
  • Digital-first approach
  • Strong regulatory compliance

Company Information

Founded
1960s
Headquarters
Singapore
License
MAS Licensed
Employees
200+
Branches
Multiple locations

Customer Ratings

Overall Satisfaction 4.5/5
Claims Experience 4.3/5
Customer Service 4.6/5
Value for Money 4.4/5

Based on 2,847 customer reviews

Financial Performance & Stability

5-Year Financial History

Year Revenue (S$M) Claims (S$M) Claims Ratio Rating
2023 450 285 63.3% A-
2022 425 265 62.4% A-
2021 398 252 63.3% A-
2020 375 240 64% BBB+
2019 365 228 62.5% BBB+

Financial Strength

AM Best Rating A-
Solvency Ratio 185%
Capital Adequacy Strong

Excellent ability to meet ongoing insurance obligations with strong capital and surplus levels.

Key Financial Metrics (2023)

Gross Written Premium
S$450M
Combined Ratio
96.5%
Return on Equity
12.3%
Total Assets
S$1.2B

Product Portfolio & Market Position

Maid Insurance

Coverage: S$15,000 - S$30,000 From: From S$238/year
★★★★☆ 4.5/5
15%
Market Share
65%
Claims Ratio
Direct billing
24/7 hotline
Fast claims
Multilingual support
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Home Insurance

Coverage: Up to S$2 million From: From S$198/year
★★★★☆ 4.6/5
12%
Market Share
58%
Claims Ratio
Worldwide coverage
Natural disasters
Personal liability
Temporary accommodation
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Travel Insurance

Coverage: Up to S$1 million From: From S$15/trip
★★★★☆ 4.4/5
18%
Market Share
45%
Claims Ratio
Emergency evacuation
Trip cancellation
Baggage protection
Medical coverage
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Motor Insurance

Coverage: Comprehensive From: Varies
★★★★☆ 4.3/5
8%
Market Share
72%
Claims Ratio
24/7 roadside assistance
Accident towing
Workshop network
Online claims
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Claims Experience & Process

Claims Performance Metrics

Claims Settlement Ratio 95%
Average Processing Time 7 days

Industry average: 10-14 days

Customer Satisfaction 4.3/5
★★★★☆

Claims Process

1

Report Claim

24/7 hotline, online portal, or mobile app

2

Documentation

Submit required documents via digital channels

3

Assessment

Claims team reviews and investigates if needed

4

Settlement

Payment processed within 2-3 working days

Contact & Support

Phone Support

General Enquiries:
+65 6336-0477
24/7 Claims Hotline:
+65 6336-0477
Available in English, Chinese, Malay

Online Channels

Email:
enquiry@libertyinsurance.com.sg
Live Chat:
Available 9am-6pm

Office Locations

Head Office:
50 Raffles Place
Singapore 048623
Branch Offices:
Multiple locations island-wide

Frequently Asked Questions

What is Liberty Insurance's financial strength rating and what does it mean?
Liberty Insurance Singapore currently holds an 'A-' rating from AM Best, indicating excellent financial strength and ability to meet ongoing insurance obligations. This rating has been maintained since 2021, demonstrating consistent financial stability and strong capital adequacy ratios.

How long does Liberty Insurance take to process claims?
Liberty Insurance typically processes straightforward claims within 5-7 working days for medical claims and 7-10 working days for property claims. Complex claims requiring investigation may take 14-21 days. The company has a 24/7 claims hotline and offers online claims submission for faster processing.

What makes Liberty Insurance different from other insurers in Singapore?
Liberty Insurance is known for its comprehensive direct billing network, multilingual customer service (English, Chinese, Malay), and competitive pricing especially for domestic helper and home insurance. They have over 60 years of presence in Singapore and maintain strong relationships with panel hospitals and service providers.

Does Liberty Insurance offer cashless treatment for medical claims?
Yes, Liberty Insurance has direct billing arrangements with over 500+ panel clinics, hospitals, and medical centers across Singapore. This allows policyholders to receive treatment without upfront payment, subject to policy coverage limits and pre-approval for certain treatments.

What is Liberty Insurance's claims settlement ratio?
Liberty Insurance maintains a claims settlement ratio of approximately 95% across all product lines, with an average claims processing time that consistently beats industry standards. Their customer satisfaction score for claims experience is 4.3/5 based on independent surveys.

How can I contact Liberty Insurance for support or claims?
Liberty Insurance offers multiple contact channels: 24/7 claims hotline (+65-6336-0477), online portal, mobile app, email support, and physical branches. They provide service in English, Chinese, and Malay languages with dedicated relationship managers for corporate clients.

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